Contact Form

If you wish to contact us for any reason, you can use this web form. You will receive a confirmation email within a few minutes to confirm that we have received your message. After that, we will respond to your query as quickly as possible, which is typically within 48 hours.

For queries regarding lost serial numbers, or bug reports, please use the specialised contact forms on the support page. This ensures that we have all the data we need to service your request, and you will typically get a response much faster by using these services.

Please note: We will ignore any advertising or spam that is sent to us. Our contact facilities are only to be used for legitimate queries about Charcoal Design and/or the products and services we provide.


* Your email address will be kept strictly confidential and will not be used for marketing purposes.