Support

Welcome to the support section of Charcoal Design. If you require help with any of our products or services, you should be able to find it here.

Lost Serial Numbers

If you've misplaced your serial number, just type in your name and email address below, and we'll send you a new one.

You don't have to use the same email address as you used when you purchased the software, but we may need to contact you for additional proof of identity if you do not.

Troubleshooting

If you need assistance with one of our software products, please select the product from the list below, and press 'Go' to be taken to the troubleshooting page.

 

For all other issues, please contact us via the online email form on the contact page.

Bug Reports & Feature Requests

Ladybird

If you wish to report a bug or request a feature for one of our software products, please use the new bug tracker system. You can search our database of existing reports, or create a new one.